Expédition
Last updated: 7 November 2026
Where we deliver
We deliver to all addresses in the United Kingdom. We do not ship outside the UK.
Costs and times
| Option | Cost | Delivery after dispatch |
|---|---|---|
| Standard tracked | Free | 3–7 working days |
Dispatched within 24–48 hours. Delivered in 3–7 working days. Your order ships from our fulfilment partner.
Orders are processed within 1–2 business days. Total estimated delivery time is 4–9 business days from your order. Delivery costs are shown at checkout before you pay.
Some items are shipped directly from our partner suppliers' warehouses, which may be located outside the UK. The times above already include this. We will always deliver within 30 days of your order; if we cannot, you may cancel for a full refund.
No customs fees
The price at checkout is the total price. You will not pay any customs duties, import taxes or handling fees on delivery. If a carrier asks you for payment, do not pay it and contact us.
Tracking
We email you a tracking number as soon as your order is dispatched. Tracking may take up to 48 hours to update. If items ship separately, you will receive a tracking number for each parcel at no extra cost.
Late, lost or damaged parcels
- Not arrived within the estimated time? Contact us and we will chase the carrier.
- Lost in transit? We send a replacement or give you a full refund — your choice.
- Arrived damaged? Send us a photo and we will replace or refund it.
Wrong address
Contact us as soon as possible — we can change the address before dispatch.
Contact
contact@velorasnooze.com · +44 7893 931276 · Monday to Saturday, 9am–6pm UK time
VELORA TRADING GROUP LTD · Company number 17566524 · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom