Track my order
We email you a tracking number as soon as your order is dispatched. Tracking may take up to 48 hours to update.
Delivery times
Dispatched within 24–48 hours. Delivered in 3–7 working days. Your order ships from our fulfilment partner.
Where is my order?
- Open the shipping confirmation email we sent you and click the tracking link.
- If you created an account, you can also see your orders in My account.
- No tracking email after 48 hours? Email contact@velorasnooze.com with your order number and we will check it for you.
Customer service: Monday to Saturday, 9am–6pm UK time · +44 7893 931276
See our Shipping Policy for late, lost or damaged parcels.