Politique de remboursement

Last updated: 7 November 2026

30-day full refund

Not happy with your order? Return it within 30 days of delivery for a full refund. No reason needed. This policy does not affect your statutory rights.

How to return

1. Email contact@velorasnooze.com within 30 days of delivery with your order number (or use the cancellation form below).
2. We reply within 1 business day with your return address and instructions.
3. Send the item back within 30 days of contacting us, using a tracked service. Keep your proof of postage.

Please do not send returns to our registered office — it cannot accept parcels.

Conditions

Items should be unused and in their original condition and packaging where possible. You can handle an item as you would in a shop. If it has been used beyond that, we may reduce the refund to reflect the loss in value.

For hygiene reasons, the following cannot be returned once unsealed, unless faulty: earrings, cosmetics, underwear and swimwear. Personalised items and gift cards cannot be returned unless faulty.

Refunds

• We refund you within 10 days of receiving the item, or of you sending us proof of return — whichever is first.
• Refunds go to your original payment method, with no fees.
• If you return your whole order, we also refund the standard delivery charge you paid.
• Returns are free: we pay the return postage for every return, including change-of-mind returns.

Cancel before dispatch

You can cancel your order free of charge at any time before it is dispatched. Email us and we will refund you in full within 2 business days.

Faulty, damaged or incorrect items

Contact us with your order number and a photo. We will send a replacement or give you a full refund — your choice — and cover all return costs. Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days, and you have rights to a repair, replacement or refund for up to six years.

Contact

contact@velorasnooze.com · +44 7893 931276 · Monday to Saturday, 9am–6pm UK time
VELORA TRADING GROUP LTD · Company number 17566524 · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Cancellation form

Complete and email this form only if you wish to cancel your contract. Using it is optional.

To: VELORA TRADING GROUP LTD, trading as Velora Snooze, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom — contact@velorasnooze.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods: _____________________________________________

Ordered on (*) / received on (*): ____________________

Order number: ____________________

Name: ____________________

Address: ______________________________

Signature (only if sent on paper): ____________________

Date: ____________________

(*) Delete as appropriate.